At Forward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.

What your work will look like

• Personal management of VIP and pre-VIP clients across calls, chats, email, and messengers in a consistent communication style and in the client's language (Turkish);

• Building long-term relationships: you reach out first at the right moment — a big win or loss, a birthday, a drop in activity — rather than just responding to incoming requests;

• Individual work with each client: account analysis, activation and reactivation plans, and finding ways to improve their experience;

• Negotiating personal conditions — limits, cashback, exclusive bonuses — within the framework agreed with the company;

• Handling difficult situations: payout delays, bonus disputes, failed deposits and withdrawals — while keeping the client loyal;

• Impacting key metrics: growing your clients' deposits and turnover, and meeting individual and team targets.

What matters to us (required)

• Turkish — C1;

• Russian — B2;

• English — B1 or higher;

• 1–2 years of experience working with VIP clients;

• Experience in personal communication with VIP clients across several channels at once (WhatsApp, Telegram, calls, email) while maintaining a consistent style;

• Discipline and punctuality: readiness to meet response-time SLAs for VIP players;

• Proactivity: the ability to initiate contact at the right moment, not just react.

Nice to have

• Confident work with CRM systems;

• Knowledge of bonus mechanics and promo tools: wager, cashback, freebets, personal limits;

• Conflict de-escalation skills (payout delays, bonus disputes) while retaining loyalty;

• Experience negotiating personal conditions with clients.

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation