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Forward · Hungary, Berehove · Fully Remote

VIP Account Manager (Hungarian language)

At Forward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.

In this role, you will:

  • Proactively reach out to VIP clients via phone, email, and chat to maintain active engagement and uncover upsell opportunities

  • Build and nurture long-term, personalized relationships with your assigned portfolio of VIP players

  • Analyze player behavior and activity patterns to identify retention risks, reactivation opportunities, and moments for tailored offers

  • Cover assigned shifts on live chat and handle incoming VIP inquiries promptly and professionally

  • Communicate personalized bonuses, promotions, and exclusive offers aligned with the VIP program strategy

Skills you’ll need to bring:

  • Fluent Hungarian — excellent written and spoken communication is essential for client-facing work

  • Working proficiency in Ukrainian or Russian required for internal communication and reporting

  • Strong sales and negotiation skills with a proactive, results-driven mindset

  • Experience in iGaming, online casino, or VIP/premium customer management will be a strong plus

Our Benefit Cafeteria is Packed with Goodies:

  • Children Allowance

  • Mental Health Support

  • Sport Activities

  • Language Courses

  • Automotive Services

  • Veterinary Services

  • Home Office Setup Assistance

  • Dental Services

  • Books and Stationery

  • Training Compensation

Division
Forward
Locations
Hungary, Berehove
Remote status
Fully Remote
Employment type
Full-time
Function
Customer Service
Forward · Hungary, Berehove · Fully Remote

VIP Account Manager (Hungarian language)

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