This website uses cookies to ensure you get the best experience.

Forward and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor

These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site.

Vendors Meta
Skip to main content
Forward · Baku, Azerbaijan · Fully Remote

Customer Support Agent

At Forward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.

Role Overview
The Customer Support Specialist acts as the primary point of contact for our users, responding to inquiries across live chats, messaging platforms, and email. In this role, you will provide technical assistance, resolve customer issues, consult users on products and services, and cultivate a positive customer experience to drive retention and brand loyalty.

Key Objectives

  • Deliver timely, effective, and accurate solutions to customer issues.

  • Drive customer retention by maintaining high service quality and ensuring fast query processing.

  • Meet and exceed targeted performance metrics (CSAT, SLA, FRT) and core KPIs.

  • Deliver an exceptional, positive customer experience across all communication channels.

  • Identify recurring product issues and escalate actionable user feedback to relevant internal teams.

Requirements

  • Language proficiency: Turkish — B1+, Russian - fluent (English language proficiency is a strong plus)

  • Shift Availability: Willingness and readiness to work night shifts as part of a rotational schedule.

  • Technical Equipment: Personal PC or laptop equipped with a working webcam (during the onboarding period).

  • Workplace Setup: Reliable, high-speed, and uninterrupted internet connection to ensure continuous coverage during working hours.

  • Learning Agility: Ability to quickly digest, retain, and apply large volumes of product information.

Our Benefit Cafeteria is Packed with Goodies:

  • Children Allowance

  • Mental Health Support

  • Sport Activities

  • Language Courses

  • Automotive Services

  • Veterinary Services

  • Home Office Setup Assistance

  • Dental Services

  • Books and Stationery

  • Training Compensation

Division
Forward
Locations
Baku, Azerbaijan
Remote status
Fully Remote
Employment type
Full-time
Function
Customer Service
Forward · Baku, Azerbaijan · Fully Remote

Customer Support Agent

Loading application form

Already working at Forward?

Let’s recruit together and find your next colleague.

Applicant tracking system by Teamtailor