At Forward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.

In this role, you will:

• Communicate with VIP clients across multiple channels and provide a high-quality customer experience;

• Support the team in handling VIP client requests and ensuring timely follow-up on client-related issues;

• Build and maintain strong relationships with clients through proactive communication and engagement;

• Contribute to client retention and reactivation activities;

• Monitor client activity, key metrics, and behavioral changes to identify opportunities or potential risks;

• Collaborate with internal teams and supervisors to resolve client requests efficiently and support service quality.

Skills you’ll need to bring:

• Fluent written and spoken English, and Turkish;

• Experience in customer support, preferably with VIP or premium-segment clients;

• Basic understanding of iGaming products, player behavior, and key metrics;

• Strong communication skills and the ability to build professional, trust-based relationships with clients;

• Stress resilience and the ability to stay effective in a fast-paced environment;

• Ability to handle sensitive client requests with tact, accuracy, and confidentiality;

• Readiness to work in a shift-based schedule, including night shifts.

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation