At Forward, we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.

We are currently looking for a Customer Support Operator to join an international iGaming project. In this role, you will be the first point of contact for players, helping them resolve questions related to the platform, account access, payments, bonuses, and product functionality.

This position is a good fit for someone who is attentive to details, communicates clearly, enjoys helping people, and feels comfortable working in a dynamic, fast-paced environment.

In this role, you will:

• Communicate with players via live chat, email, messengers, and occasionally phone calls.

• Provide clear and timely support regarding account access, platform navigation, bonuses, payments, and general product-related questions.

• Assist players with technical issues, including login problems, game loading errors, and other basic troubleshooting cases.

• Escalate complex cases to the relevant departments when needed.

• Conduct basic product checks and report errors, issues, or potential improvements.

• Follow internal procedures, quality standards, and communication guidelines.

• Contribute to a positive player experience through accurate, polite, and solution-oriented communication.

Skills you’ll need to bring:

• Strong communication skills in Chinese.

• Strong communication skills in at least one of the following languages: English, Ukrainian, or Russian.

• Experience in customer support will be an advantage, preferably in iGaming, fintech, online services, or a fast-paced digital environment.

• Strong customer-oriented mindset and the ability to remain calm in challenging situations.

• Ability to work with information carefully and follow structured procedures.

• Good attention to detail and responsibility in handling player requests.

• Ability to work according to internal quality standards and compliance requirements.

• Good computer skills and the ability to quickly learn new tools and software.

• Readiness to work in a flexible shift schedule, including long shifts, night shifts, weekends, and holidays.

• Proactive approach to service improvement and willingness to grow within the team.

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation